Frequently Asked Questions

Holiday Rental Booking Process

How do I book a holiday rental property with Costa Holidays?
- To book a property, select your preferred dates and send a booking request for the property. Once we receive your request, we’ll send you a confirmation along with a booking form to fill out and payment details for securing your reservation.
What is the payment structure for reservations?
- Our payment structure requires a 30% deposit to secure your booking, with the remaining balance plus a security deposit due 60 days before your arrival.
  If your booking is made within 60 days of arrival, the full payment is required at the time of booking.
What is the security deposit for, how much is it?
- The security deposit covers any potential damages and varies by property. The exact amount will be included in your booking details.
When is the security deposit returned?
- The security deposit will be withheld 1 day prior to your booking and released 7 days after your departue, subject to the property being cleaned and inspected.
What is the cancellation policy?
- Guests who cancel more than 30 days before arrival are entitled to a 50% refund of any payments made. For cancellations within 30 days of arrival, Costa Holidays, on behalf of the property owner, is entitled to retain 100% of the payment. If the dates are rebooked after a cancellation, Costa Holidays will refund 50% as a goodwill gesture.
Does Costa Holidays own the properties?
- Costa Holidays manages the properties on behalf of the owners. We provide management services, including booking and guest support.
Are extra services available for guests?
- Costa Holidays offers a range of additional services to make your stay more comfortable, including infant equipment rental, beach towel hire, airport transfers, and more.
Where are the Holiday Rental Properties located?
- The properties are located in Benalmadena, Torremolinos, Fuengirola, and surrounding areas, offering a variety of accommodations from apartments to townhouses and villas. The exact location will be provided after booking.
Does Costa Holidays fully manage all properties?
- Costa Holidays offers booking services for some properties but does not manage all aspects of maintenance and cleaning for every property. In some cases, the property owner oversees cleaning and upkeep directly. You will be informed if this is the case with your chosen property.
Who should I contact if I need assistance during my stay?
- For fully managed properties, Costa Holidays is available to address any questions or issues. For properties not fully managed by us, we’ll provide contact details for the appropriate person, typically the owner or their chosen representative.
Can I expect regular cleaning and change of linen during my stay?
- For fully managed properties, cleaning and maintenance are handled by Costa Holidays. We offer Mid-Stay cleans when required.
  However, if the property is owner-managed for these services, any scheduled cleaning or maintenance will be organized directly with the property owner.
How do I know if a property is fully managed by Costa Holidays?
- When booking, we’ll provide details when it’s owner-managed for certain services like cleaning and maintenance.
  If you have any doubts and wish to confirm, you can contact us directly.
How do I get started?
- Visit our listing page, or add your dates to the advance search. Once you have chosen your preferred property, you can send a booking request and we will get back to you as soon as possible.
How long does it take for Costa Holidays to confirm a booking?
- Bookings are generally confirmed within 48 hours during office working days.

Property Management

What does a Property Mangement Service include?
- Our property management packages can be tailored to your needs but generally include key-holding, guest check-in and check-out, cleaning and laundry services, maintenance, and a 24/7 emergency telephone line.
I don't want to rent my property, do I need a Property Management Team?
- When you live far away, whether in another city or country, it’s incredibly useful to have a local company on hand for services like key holding and pre-arrival cleaning—ideal for when you or family and friends are planning a stay. Costa Holidays can handle not only the cleaning and laundry for your property but also be just a call away for any issues that might come up. We’re available to arrange extra maintenance or other work as needed, giving you peace of mind that someone reliable is there to manage everything on your behalf.
Why would I need a Property Management Team?

Maintenance and Repairs: Our management team can take care of repairs and maintenance for your property, ensuring that everything is in good condition and that problems are resolved quickly.
Customer Service: We provide customer support to your tenants, handling inquiries and complaints, and ensuring they have a good experience during their stay.
Reservation Management: We can handle bookings, ensuring maximum occupancy and that your property is always ready for guests.
Cleaning and Preparation: We clean the property between stays, ensuring it is spotless for the next guests.
Market Knowledge: We have experience in the rental market and can offer advice on pricing, marketing strategies, and property improvements to increase its appeal.
Legal Assistance and Regulations: We assure you comply with local rental regulations and obtain the necessary licenses, avoiding legal issues.
Time Saving: Contracting us saves you time and effort by handling the daily management of the property, allowing you to focus on other aspects of your life or business.
Security: We provide a level of security and protection by being available to monitor the property and ensure everything is secure.
Additional Services: We offer additional services to your guests, such as infant equipment hire, welcome packs, beach towels and airport transfers.
Income Maximization: Our management team can help you optimize rental income by ensuring that the property is well-promoted and well-managed.

Why Choose Costa Holidays?
- We understand the burden of property management and maintenance that comes with owning a holiday home, so our mission is to take that weight off the shoulders of owners by providing expert management services that exceed expectations and guarantee the best economic and social benefits for both ourselves and our clients.
Can I choose specific services instead of a full package?
- We offer different packages with flexible options! You can select whichever package is to your convenience, from whether it is just key-holding services, cleaning, or opt for a full-service package.
Do you handle maintenance and repairs?
- We coordinate regular maintenance and can arrange repairs as needed. We’re here to keep your property in excellent condition.
Is there a contact for guests if issues arise?
- We provide a 24/7 emergency phone line for guests, ensuring any issues are addressed promptly and professionally.
Do you offer cleaning before and after guests stay?
- We prepare the property before each guest arrives and handle a thorough cleaning after they depart.
How often will I receive updates on my property?
- We keep you informed with regular updates, and we’re always available to answer any questions.
What guest support services do you offer?
- Our team can assist with pre-arranging before arrival, check-in, answer guest questions, and provide local recommendations to ensure a smooth and enjoyable stay.
Do you handle bookings and marketing for my property?
- We can help with bookings and marketing, optimizing your property’s visibility to attract guests. We can work alonside you or take care of the full bookings calendar.
What are the fees for property management?
- Usually it is pay-per-service. Fees depend on the package and services you choose. Contact us for a detailed quote based on your property and needs.
How do I get started?
- Reach out to us for a consultation. We’ll discuss your needs and recommend the best services to meet them

Property Registration

How long does it take to apply for a Digital Certificate?
- After scheduling and attending the prearranged appointment at the Town Hall, and submitting your personal identification documents along with the application number, the digital certificate will be issued immediately.
How long does it take to apply for the Tourist License number?
- Upon successful completion of the application, provided that all documents are accurate and the form is correctly filled out, the Málaga Provincial Delegation of Tourism will promptly issue the Tourist Registration Number. The process usually takes a couple of days.
What are the requirements that my Holiday Rental Property needs to meet?
What happens if I register my property but it doesn't meet the legal requirements?
- The Málaga Provincial Delegation of Tourism conduct inspections to ensure that all properties rented out for short term are fully complying with the regulations.
  They can impose fines of between 2,000 and 18,000 euros and closing down of the property for up to 6 months.
How will the Junta de Andalucia know if I don't have the Tourist License Number?
- The Málaga Provincial Delegation of Tourism conduct inspections at random based on information taken from internet advertising.
  If your property is advertised online without the Tourist License Number, you may be fined up to 18,000 euros.
If I see a Holiday Rental Property online without a Tourist License Number, what should I do?
- It is mandatory for all Holiday Rental Properties to display their Tourist License Number on all online advertisements.
  Please note that if this requirement is not met, it suggests that the property may not be legally registered and might not adhere to the necessary legal obligations.
  We strongly advise against booking any Holiday Rental Property that does not have a valid Tourist License Number.